Southwoods Pediatric Dentistry

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Office Policies

How are appointments scheduled?

The scheduled appointment time is reserved specifically for your child. We will always do our best to try to provide you with an appointment time that works for your child. Please note that we try to appoint younger children earlier in the day because they are at their best at this time. This can help ensure your child’s visit will be successful. Children of all ages requiring longer appointments may also be scheduled in the morning for the same reasons. Whenever possible, older children will be appointed outside of school hours. Please note that dental care is considered an excused absence from school.

We understand things happen and we are here to help. If you do need to reschedule, please call us by 12:00 pm on the day prior to your child’s appointment to avoid a cancellation fee.

Do I stay with my child during their dental visit?

We highly recommend that you stay with your child during the initial exam, recall exams, and emergency visits, and guide them through their dental visit with us. If subsequent visits are necessary, we ask that you allow our staff to accompany your child through their restorative visits. This allows us to focus 100% of our attention on your child and allow your child to be focused on the movie they may be watching and on us. This creates an ideal environment to create a trusting relationship with your child. Remember a plan of care will be created for each child’s individualized needs! If the need arises and a parent needs to accompany their child into the restorative visit, we ask the parent to be a silent observer. This helps the doctor to focus all of her attention on your child.


We want both you and your child to leave our office with a smile on your face. We work with most insurance carriers and our team is always ready to answer insurance-related questions. Even if you don’t see your insurance company on our list, please don’t hesitate to call, we add insurance companies all the time.

Current Insurances Accepted:

  • Aetna PPO
  • Ameritas
  • Anthem/Wellpoint/Empire/CapitalBlue/Horizon Blue
  • Assurant Sun Life Financial
  • Blue Cross Blue Shield of Eastern New Yok
  • Blue Cross Blue Shield Federal Employees Plan
  • Blue Cross Blue Shield of Western New York
  • Careington Network (United Healthcare, Dental Network of America)
  • CDPHP (non-medicaid)
  • Cigna PPO
  • CSEA
  • Dental Health Alliance
  • Delta Dental PPO and Premier (employer based)
  • Dental Network of America
  • Empire Blue Cross Blue Shield
  • GHI/Emblem Health
  • Guardian
  • Healthplex PPO
  • Horizon Blue
  • Humana
  • Lincoln Financial Group
  • Met Life PPO
  • MVP (no network)
  • Principal Insurance
  • United Concordia (some networks)

We know dealing with insurance can be confusing. Please call our office and our expert team can walk you through the process of paying for services. For any major services, our team will work with you and your insurance company to provide an estimated cost for the service.

If you do not see your insurance company listed, please call our office to see what your financial options may be. Dr. Gallo is committed to making sure your child gets the care they need to keep their teeth happy and healthy.